Frequently Asked Questions

Why do we use Virgin paper?

We use Virgin Paper, a renewable source, to ensure food safety standards. The process of recycling paper can pose a hygiene risk. Virgin Paper is a renewable source & environmentally friendly.

Are Novacart products Kosher certified?

Most of our paper products are Kosher certified by KOF-K. A Kosher certificate is available upon request.

Do I need to grease the paper baking molds or paper cups?

It is truly ingredient specific – a basic rule of thumb is if your recipe requires you to grease a metal pan or paper cup, you might need to grease the paper molds/cups as well. We recommend doing a sample test. For especially sticky baked products, we have several molds with a PET laminate or siliconized interior lining, which may assist in giving the product a better release from the mold.

Do I need to use a metal baking pan when using your paper baking molds? Baking cups?

Our paper baking molds are free-standing, but we recommend placing our molds on a baking sheet for stability and easier transportation to and from the oven. Our paper baking cups require a metal pan.

What are the holes at the bottom of the paper baking molds?

Some of our baking molds have tiny holes on the bottom which are a result of the manufacturing process, and in some instances, they serve as steam vents. Occasionally, a small amount of batter may release through the tiny holes, but the heat of the oven provides a seal.

Are your paper baking molds microwave and/or freezer safe? 

Our paper baking molds are oven, microwave, and freezer safe.

What is our return policy?

Allergen Free Guarantee

In our efforts to comply with the Global Food Safety Initiative guidelines for food packaging, we have established a strict no return policy. Due to the risk of our products coming into contact with food allergens which are beyond our control, Vchef Canada does not accept product returns. Product returns will only be accepted if the product is shipped in error, damaged during shipping, or the product is defective.

Samples of our products are available upon request at no charge.